Gas Line Repair in Jordan, NY
In Jordan, 27% of homes run on tank propane rather than mains gas. That changes the answer to almost every question on this page, starting with who owns the pipe.
Read this first
No regulated utility service line is involved where the gas comes out of a tank, and 27% of homes in Jordan run on propane. The tank and the buried line from it are governed by the supply agreement rather than by a meter boundary, which changes who is responsible for what.
Source: US Census Bureau, American Community Survey table B25040; the service line boundary is 49 CFR § 192.3.
If you smell gas right now
Leave the building on foot. Do not use a phone or a light switch inside. Call 911 and your gas utility from somewhere else, and do not call us — we are a referral service, not an emergency line. The full list, in order.
How Jordan is supplied
Where a mains customer has a utility on the other side of a meter, a propane customer has a supplier on the other side of a contract. It is a different relationship and it is worth reading once before it matters.
The emergency response is identical either way. Propane is odorized like natural gas, and the instruction is the same: leave, and call 911 from somewhere else.
| Households in Jordan | Share |
|---|---|
| Utility (mains) gas | 41% |
| Bottled or tank propane | 27% |
| Electricity | 15% |
| Fuel oil and kerosene | 6% |
| Wood and everything else | 12% |
Source: US Census Bureau, American Community Survey 5-year estimates, table B25040 (house heating fuel), 2023 release. Universe: 1,354 occupied housing units. B25040 records what heats the house, which is the best available guide to whether a property has mains gas or a tank — it does not count service lines directly. Service line definition: 49 CFR § 192.3, via PHMSA interpretation PI-12-0003.
Across New York as a whole, 61% of households are on mains gas and 3% on tank propane. Jordan sits 19 points below the state on mains and 24 points above it on propane. That is the gap a statewide number papers over, and the reason the figures above are this town’s rather than the state’s.
Before anyone digs on the property
8-1-1 is free and nationwide, and PHMSA gives callers a 99 percent chance of avoiding an incident, injury or worse. Ask them what they will and will not mark: privately owned buried lines on your own side of the meter frequently are not covered.
Source: PHMSA, 811 Day.
What to ask whoever quotes it
Ask them to describe the fault before they price it. "The line needs replacing" is not a diagnosis, and on a buried run the difference between one damaged point and a line at the end of its life is most of the cost.
Other New York towns we route in
- Lake Grove 42% mains gas · 1% tank propane
- Port Byron 30% mains gas · 24% tank propane
- Thornwood 42% mains gas · 1% tank propane
- Jericho 56% mains gas · 2% tank propane
- Hamilton 7% mains gas · 23% tank propane
Checking a plumber in New York
New York issues no state plumbing license. New York City licenses Master and Journeyman Plumbers through the Department of Buildings; elsewhere in the state it is your own city, town or county. Start here. Ask the contractor which municipality licenses them and confirm it with that office before work begins.
Gas work is separately permitted and separately licensed in most jurisdictions, so ask specifically about gas rather than plumbing in general.
For repair work, not for a suspected leak.If you can smell gas, leave and call 911 or your utility from outside; this is the wrong number for that. For everything else — a line, a meter, an appliance connection — we will route you to a contractor covering your area, free of charge to you. Other Jordan requests are covered by the same line.
Call (888) 752-8038