If you smell gas, do not use this site. Leave the building on foot, do not use a phone, a light switch or anything else that could ignite, and call 911 and your gas utility from somewhere else. Do not call us — we are a referral service and we are not an emergency line. What to do, in order.

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Propane or Mains

The two arrangements share a fuel and almost nothing else. Which one you have changes who owns the pipe, who to call, and what can go wrong.

Read this first

On mains gas there is a service line, a meter, and a utility that owns everything up to it. On propane there is a tank, a regulator and no utility at all, so the boundary that decides responsibility on mains simply does not exist.

GaslineSafe is a referral service, not a contractor and not an emergency service. If you suspect a leak, leave and call 911 and your gas utility — not us. Otherwise we connect homeowners with independent contractors. Contractors are required to hold whatever credential their state or municipality demands, and gas work is separately licensed in most of them; every state page sets out who licenses plumbers there and where to check. We carry out no work, we do not set prices, and we never charge homeowners anything — the contractors in our network pay us when we route them a call.

Mains gas

A buried service line runs from the main in the street to a meter. Under 49 CFR § 192.3 the regulated service line ends at the meter outlet. There is a utility, there is a tariff, and there is somebody to call about the part they are responsible for.

Source: 49 CFR § 192.3, via PHMSA interpretation PI-12-0003.

Propane

A tank on the property, a regulator, and a buried run to the house. There is no service line in the federal sense and no meter boundary: the installation is the property owner’s, and the supplier’s role is whatever your contract with them says.

That is the practical difference. On mains, part of the problem belongs to somebody else. On propane, none of it does.

What changes about the risk

Propane is heavier than air and collects in low spaces — basements, pits, crawl spaces — rather than dispersing upward. It is odorized like natural gas, and the emergency response is identical: leave on foot, no phones or switches inside, call 911 from elsewhere.

And what stays the same

Everything about digging. A buried propane line is buried line, the free call before excavation applies, and a privately owned run is exactly the sort that may not be covered by a standard locate.

Source: PHMSA, 811 Day.

Which one is more common where you are

It varies enormously by town rather than by state, which is why every town page on this site carries its own split rather than inheriting one. Some towns we cover are almost entirely on mains; in others most gas-heated homes are on a tank.

For repair work, not for a suspected leak.If you can smell gas, leave and call 911 or your utility from outside; this is the wrong number for that. For everything else — a line, a meter, an appliance connection — we will route you to a contractor covering your area, free of charge to you. Gas work heads this site; other plumbing is handled too.

Call (888) 752-8038
Call (888) 752-8038