If you smell gas, do not use this site. Leave the building on foot, do not use a phone, a light switch or anything else that could ignite, and call 911 and your gas utility from somewhere else. Do not call us — we are a referral service and we are not an emergency line. What to do, in order.

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The Meter and the Regulator

It is the most important object in the whole arrangement, because federal rules put the end of the regulated line exactly there.

Read this first

The meter outlet is the federal boundary of the service line, and the regulator before it drops distribution pressure to what an appliance can use. Nothing on this site tells anybody to adjust, open or work on either, because both belong to the operator.

Source: 49 CFR § 192.3, via PHMSA interpretation PI-12-0003.

GaslineSafe is a referral service, not a contractor and not an emergency service. If you suspect a leak, leave and call 911 and your gas utility — not us. Otherwise we connect homeowners with independent contractors. Contractors are required to hold whatever credential their state or municipality demands, and gas work is separately licensed in most of them; every state page sets out who licenses plumbers there and where to check. We carry out no work, we do not set prices, and we never charge homeowners anything — the contractors in our network pay us when we route them a call.

Why the meter matters beyond billing

49 CFR § 192.3 defines a service line as ending at "the outlet of the customer meter or at the connection to a customer’s piping, whichever is further downstream". So the meter is not just where consumption is counted — it is the point the regulatory boundary is drawn at.

Source: 49 CFR § 192.3, via PHMSA interpretation PI-12-0003.

What the regulator does

Gas arrives at a pressure the house cannot use, and the regulator drops it to the pressure appliances are built for. It also vents, which is why there is an opening on it that must not be obstructed or painted over.

That is a description, not an instruction. Anything about the regulator itself belongs to whoever is responsible for that side of the meter.

The one thing worth doing yourself

Know where it is, and keep it clear — of stored items, of vegetation, of snow and ice in winter, and of anything a vehicle could reach. Emergency crews need to get to it, and a meter set nobody can reach is a delay at the worst possible moment.

And the thing this site will not tell you

How to shut it off. There is a valve at most meter sets and turning it is not a homeowner task: PHMSA is explicit that you should not attempt to operate pipeline valves yourself, and a valve closed wrongly, or reopened without the appliances being checked and relit properly, creates the situation it was meant to prevent.

If you smell gas, leave and call 911. That is the whole procedure.

Source: PHMSA, Pipeline Leak Recognition and What to Do.

For repair work, not for a suspected leak.If you can smell gas, leave and call 911 or your utility from outside; this is the wrong number for that. For everything else — a line, a meter, an appliance connection — we will route you to a contractor covering your area, free of charge to you. Gas work heads this site; other plumbing is handled too.

Call (888) 752-8038
Call (888) 752-8038