Gas Line Repair in Plano, TX
In Plano, 49% of homes are on mains gas. Every one of them has a service line under the ground between the street and the meter, and part of it belongs to somebody else.
Read this first
Responsibility changes hands at the meter outlet. The line under the ground between the street and the meter is the utility's up to that point, and the yard line and house piping after it are the property owner's. 49% of homes in Plano heat with utility gas.
Source: US Census Bureau, American Community Survey table B25040; the service line boundary is 49 CFR § 192.3.
If you smell gas right now
Leave the building on foot. Do not use a phone or a light switch inside. Call 911 and your gas utility from somewhere else, and do not call us — we are a referral service, not an emergency line. The full list, in order.
How Plano is supplied
On a mains connection there are two systems, not one, and the meter divides them. The federal definition puts the end of the regulated service line at the meter outlet; local code governs everything beyond it.
Practically, that means part of the problem may not be yours at all — and part of it certainly is.
| Households in Plano | Share |
|---|---|
| Utility (mains) gas | 49% |
| Bottled or tank propane | 1% |
| Electricity | 49% |
| Fuel oil and kerosene | under 1% |
| Wood and everything else | 1% |
Source: US Census Bureau, American Community Survey 5-year estimates, table B25040 (house heating fuel), 2023 release. Universe: 116,530 occupied housing units. The table counts heating fuel rather than pipework. A house on mains gas almost certainly has a service line; the Census does not say so directly and neither do we. Service line definition: 49 CFR § 192.3, via PHMSA interpretation PI-12-0003.
Across Texas as a whole, 38% of households are on mains gas and 2% on tank propane. Plano sits 11 points above the state on mains and 1 point below it on propane. That distance from the state average is the whole argument for publishing a town figure at all.
Before anyone digs on the property
Digging is the risk, not age or material. PHMSA names excavation damage as the leading cause of pipeline incidents and puts a caller’s chance of avoiding one at 99 percent. 8-1-1 is nationwide, toll-free, and costs nothing.
Source: PHMSA, 811 Day.
What to ask whoever quotes it
If any part of the job is in the ground, ask when they are calling 8-1-1 and whether a private line may be in the way. Both answers should come before the excavation, not during it.
Other Texas towns we route in
- Euless 25% mains gas · 1% tank propane
- Royse City 20% mains gas · 7% tank propane
- Venus 19% mains gas · 3% tank propane
- Haltom City 29% mains gas · 1% tank propane
- Humble 50% mains gas · 2% tank propane
Checking a plumber in Texas
Texas licenses are issued by the Texas State Board of Plumbing Examiners, which publishes a public search you can use before work begins.
Gas work is separately permitted and separately licensed in most jurisdictions, so ask specifically about gas rather than plumbing in general.
For repair work, not for a suspected leak.If you can smell gas, leave and call 911 or your utility from outside; this is the wrong number for that. For everything else — a line, a meter, an appliance connection — we will route you to a contractor covering your area, free of charge to you. Non-emergency work in Plano goes through this number as well.
Call (888) 752-8038