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Gas Line Repair in West Roxbury, MA
In West Roxbury the mains connection is the norm at 65% of households, with 2% on tank propane. Knowing which you have is the first step and it takes one look at the wall.
Read this first
The utility's regulated line ends at the meter outlet and the piping beyond it belongs to the property owner. That boundary decides most gas line questions in West Roxbury, where 65% of households heat with utility gas and a buried service line runs from the street on most properties.
Source: US Census Bureau, American Community Survey table B25040; the service line boundary is 49 CFR § 192.3.
If you smell gas right now
Leave the building on foot. Do not use a phone or a light switch inside. Call 911 and your gas utility from somewhere else, and do not call us — we are a referral service, not an emergency line. The full list, in order.
How West Roxbury is supplied
49 CFR § 192.3 fixes the end of the service line at the meter outlet. It is a precise answer to a narrow question, and it is not the same as who is responsible for repairs, which varies by utility and by state.
Establishing which side of the meter a fault is on is the first thing any contractor should do, because it decides whether they are the right person to call.
| Households in West Roxbury | Share |
|---|---|
| Utility (mains) gas | 65% |
| Bottled or tank propane | 2% |
| Electricity | 15% |
| Fuel oil and kerosene | 17% |
| Wood and everything else | 1% |
Source: US Census Bureau, American Community Survey 5-year estimates, table B25040 (house heating fuel), 2023 release. Universe: 11,110 occupied housing units. What B25040 measures is the heating fuel, not the connection. It is the closest published proxy for whether there is a buried service line here, and it is a proxy. Service line definition: 49 CFR § 192.3, via PHMSA interpretation PI-12-0003.
Across Massachusetts as a whole, 56% of households are on mains gas and 4% on tank propane. West Roxbury sits 9 points above the state on mains and 1 point below it on propane. The state number would tell you something true about the state and very little about here, which is why it is not the number above.
Before anyone digs on the property
PHMSA describes excavation damage as the leading cause of pipeline incidents, and puts the effect of one free phone call plainly: someone who calls 8-1-1 before they dig has a 99 percent chance of avoiding an incident, injury, harm to the environment and even death.
Source: PHMSA, 811 Day.
What to ask whoever quotes it
Ask how the work will be tested and what happens at the end of it. An inspection on gas work is normal rather than a complication, and a contractor who treats it as one is telling you something.
Other Massachusetts towns we route in
- Hull 75% mains gas · 3% tank propane
- Pembroke 51% mains gas · 4% tank propane
- Charlestown 53% mains gas · 2% tank propane
- Sudbury 64% mains gas · 5% tank propane
- West Bridgewater 41% mains gas · 11% tank propane
Checking a plumber in Massachusetts
Massachusetts licenses are issued by the Massachusetts Board of State Examiners of Plumbers and Gas Fitters, which publishes a public search you can use before work begins.
Gas work is separately permitted and separately licensed in most jurisdictions, so ask specifically about gas rather than plumbing in general.
For repair work, not for a suspected leak.If you can smell gas, leave and call 911 or your utility from outside; this is the wrong number for that. For everything else — a line, a meter, an appliance connection — we will route you to a contractor covering your area, free of charge to you. We serve West Roxbury for plumbing that has nothing to do with gas.
Call (888) 752-8038