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Gas Line Repair in North Andover, MA
In North Andover the mains connection is the norm at 59% of households, with 4% on tank propane. Knowing which you have is the first step and it takes one look at the wall.
Read this first
Responsibility changes hands at the meter outlet. The line under the ground between the street and the meter is the utility's up to that point, and the yard line and house piping after it are the property owner's. 59% of homes in North Andover heat with utility gas.
Source: US Census Bureau, American Community Survey table B25040; the service line boundary is 49 CFR § 192.3.
If you smell gas right now
Leave the building on foot. Do not use a phone or a light switch inside. Call 911 and your gas utility from somewhere else, and do not call us — we are a referral service, not an emergency line. The full list, in order.
How North Andover is supplied
The meter is doing two jobs: measuring gas, and marking where the federally regulated line stops. The second is the one that matters when something fails.
Buried customer piping past the meter — out to a garage, a grill, a generator — is the owner’s, and it is easy to forget it exists until somebody digs.
| Households in North Andover | Share |
|---|---|
| Utility (mains) gas | 59% |
| Bottled or tank propane | 4% |
| Electricity | 19% |
| Fuel oil and kerosene | 17% |
| Wood and everything else | 2% |
Source: US Census Bureau, American Community Survey 5-year estimates, table B25040 (house heating fuel), 2023 release. Universe: 11,521 occupied housing units. The table counts heating fuel rather than pipework. A house on mains gas almost certainly has a service line; the Census does not say so directly and neither do we. Service line definition: 49 CFR § 192.3, via PHMSA interpretation PI-12-0003.
Across Massachusetts as a whole, 56% of households are on mains gas and 4% on tank propane. North Andover sits about level with the state on mains and about level with it on propane. Averages are where this kind of difference disappears. The figures on this page are the town’s own for that reason.
Before anyone digs on the property
PHMSA describes excavation damage as the leading cause of pipeline incidents, and puts the effect of one free phone call plainly: someone who calls 8-1-1 before they dig has a 99 percent chance of avoiding an incident, injury, harm to the environment and even death.
Source: PHMSA, 811 Day.
What to ask whoever quotes it
Ask what they will do about the existing load. Adding an appliance changes what the existing pipe has to deliver, and sizing is a calculation against the whole system rather than the new run alone.
Other Massachusetts towns we route in
- Topsfield 38% mains gas · 9% tank propane
- Georgetown 50% mains gas · 9% tank propane
- Lexington 49% mains gas · 5% tank propane
- Mansfield 50% mains gas · 2% tank propane
- Watertown 69% mains gas · 4% tank propane
Checking a plumber in Massachusetts
Massachusetts licenses are issued by the Massachusetts Board of State Examiners of Plumbers and Gas Fitters, which publishes a public search you can use before work begins.
Gas work is separately permitted and separately licensed in most jurisdictions, so ask specifically about gas rather than plumbing in general.
For repair work, not for a suspected leak.If you can smell gas, leave and call 911 or your utility from outside; this is the wrong number for that. For everything else — a line, a meter, an appliance connection — we will route you to a contractor covering your area, free of charge to you. Non-emergency work in North Andover goes through this number as well.
Call (888) 752-8038