Gas Line Repair in Palatine, IL
Palatine is a mains gas town — 77% of households heat with utility gas. The useful thing to know before anything goes wrong is where the utility’s responsibility stops.
Read this first
Responsibility changes hands at the meter outlet. The line under the ground between the street and the meter is the utility's up to that point, and the yard line and house piping after it are the property owner's. 77% of homes in Palatine heat with utility gas.
Source: US Census Bureau, American Community Survey table B25040; the service line boundary is 49 CFR § 192.3.
If you smell gas right now
Leave the building on foot. Do not use a phone or a light switch inside. Call 911 and your gas utility from somewhere else, and do not call us — we are a referral service, not an emergency line. The full list, in order.
How Palatine is supplied
49 CFR § 192.3 fixes the end of the service line at the meter outlet. It is a precise answer to a narrow question, and it is not the same as who is responsible for repairs, which varies by utility and by state.
Establishing which side of the meter a fault is on is the first thing any contractor should do, because it decides whether they are the right person to call.
| Households in Palatine | Share |
|---|---|
| Utility (mains) gas | 77% |
| Bottled or tank propane | 1% |
| Electricity | 20% |
| Fuel oil and kerosene | under 1% |
| Wood and everything else | 2% |
Source: US Census Bureau, American Community Survey 5-year estimates, table B25040 (house heating fuel), 2023 release. Universe: 29,641 occupied housing units. What B25040 measures is the heating fuel, not the connection. It is the closest published proxy for whether there is a buried service line here, and it is a proxy. Service line definition: 49 CFR § 192.3, via PHMSA interpretation PI-12-0003.
Across Illinois as a whole, 82% of households are on mains gas and 2% on tank propane. Palatine sits 4 points below the state on mains and about level with it on propane. That distance from the state average is the whole argument for publishing a town figure at all.
Before anyone digs on the property
The single most dangerous thing most people will ever do to a gas line is put a spade through it. PHMSA calls excavation damage the leading cause of pipeline incidents; 8-1-1 is a nationwide toll-free number to call before any excavation, and calling it gives a 99 percent chance of avoiding an incident.
Source: PHMSA, 811 Day.
What to ask whoever quotes it
Ask what is being left behind: where the new pipe runs, at what depth, and whether you will get a photograph of the trench before it is filled. That record will not exist anywhere else and you will want it eventually.
Other Illinois towns we route in
- Highwood 90% mains gas · 0% tank propane
- Homer Glen 93% mains gas · 1% tank propane
- Naperville 86% mains gas · 1% tank propane
- La Grange Park 83% mains gas · 1% tank propane
- McClure 29% mains gas · 33% tank propane
Checking a plumber in Illinois
Illinois licenses are issued by the Illinois Department of Public Health, Plumbing Program, which publishes a public search you can use before work begins.
Gas work is separately permitted and separately licensed in most jurisdictions, so ask specifically about gas rather than plumbing in general.
For repair work, not for a suspected leak.If you can smell gas, leave and call 911 or your utility from outside; this is the wrong number for that. For everything else — a line, a meter, an appliance connection — we will route you to a contractor covering your area, free of charge to you. Gas is one part of what Palatine calls us about.
Call (888) 752-8038